How can we help?
Common questions, access, manuals and your data for every Zentrix app, in one place. If you can’t find it, a person replies within one business day.
Zentrix Work
Store teams · Zentrix Work →
For almost everything, your first point of contact is your store manager: they set up your account, enable your tasks and can cut off access if you lose your phone. For anything else, write to us.
Put Support — Zentrix Work in the subject line and tell us the email you use in the app, your store and what happened. If you can, add a screenshot.
Quick questions
I don’t have an account. How do I sign up?
There is no sign-up: the app is only for the staff of companies that use Zentrix Work, and your manager creates your account. If you are a customer of the store, what you are looking for is that company’s customer app.
I forgot my PIN
On the PIN screen, tap Forgot your PIN? You sign in again with your email and password and create a new PIN. You don’t lose your shift or any work you had in progress.
I forgot my password
It is the same password as your company account. Ask your manager to reset it, or write to us.
My orders don’t make a sound
Make sure you are clocked in at a store: when you are clocked out, the app never makes a sound. If you are clocked in, check that notifications for Zentrix Work are allowed and that the phone is not on “Do Not Disturb.” When you clock in, the app warns you if any of that is wrong.
It won’t let me clock in
The server checks that you are at the store, that you have permission there and that the task is enabled. The message on screen tells you which of those failed. If you think it is a mistake, tell your manager.
My shift ended on its own
This happens when the app has not heard from you for a long time: the phone has no signal or the app has not been used. It is on purpose, so your phone doesn’t keep ringing if you have left. Clock in again and carry on.
I lost my phone or got a new one
Let your manager know so they can close your access on the old phone. On the new one, install the app and sign in with your email and password. What the app stored on the old phone is not copied to the new one, on purpose.
I no longer work at the company
Your access is closed from the company’s system and the app stops working on your phone. You can uninstall it. To ask for your data to be deleted, see delete your account or your data.
Manual
The operator manual (in Spanish) explains shifts, orders, picking, delivery and returns step by step.
Delete your account or your data — Zentrix Work
The app does not let you create accounts, so they are not deleted from it either: your company creates the account and your company closes it. To ask for this:
- Write to soporte@zentrix.company with the subject Data request — Zentrix Work, or tell your manager.
- Include your name and your account email, and whether you want to see, correct or delete your data.
- We respond within 30 business days at most.
What is deleted, what is kept because of a legal obligation and for how long is explained in the privacy policy, section 7. Signing out or uninstalling the app does not delete anything from the server.
About the app
- Application
- Zentrix Work (
com.leiros.guuaowork), for Android. - Download
- Google Play
- Responsible for the app
- GUUAO LLC
- Support email
- soporte@zentrix.company
- Documents
- Privacy policy · Terms of use · Manual
Zentrix Sales
Field sales · Zentrix Sales →
A person on the Zentrix team replies in under one business day. Our working language is Spanish.
Phone and WhatsApp: +58 412-346 9712.
If you use Zentrix Sales out in the field
Your account is created and handed to you by your employer: the app has no sign-up and there is no way to register from here. If you cannot get in, if something will not load, or if an order never arrived, write to us with your rep email address and your company’s name.
Manual
Before writing, check the field rep manual (in Spanish): it explains what each screen does.
If your company already runs Zentrix Sales
Adding or removing reps, permissions, companies and warehouses, or the integration with your ERP. Write from the company address and tell us what you need changed.
Delete your account or your data — Zentrix Sales
What the app collects, what for and how long it is kept is in the privacy policy. To request access to, correction or deletion of your data:
- Write to hola@zentrix.company with the subject Data request — Zentrix Sales.
- Include your name, your rep email (or your tax ID if you are a customer of a company that uses the app) and what you want: access, correction or deletion.
- We respond within 30 business days at most.
What is kept because of a legal obligation, and for how long, is in clause 7 of the policy. Signing out does not delete data from the server.
About the app
- Application
- Zentrix Sales (
com.leiros.vendoo). Android 7.0 or later and iOS 15 or later. - Download
- Google Play · App Store
- Responsible for the app
- GUUAO LLC
- Legal address
- 10302 NW South River Drive, Medley, FL 33178, United States
- Support email
- hola@zentrix.company
- Telephone
- +58 412-346 9712, also on WhatsApp
- Response time
- Under one business day.
- Documents
- Privacy policy · Terms of service · Field rep manual
No published app yet.
These products have no app to install: we run them as a project with your team. For any question, write to us from the contact page.
Traza (opens in a new tab) — It has its own site and support at traza.technology.
Can’t find what you’re looking for?
A person replies, in Spanish or English, within one business day. If it is about an app, tell us which one and the email you sign in with.