Receiving a return

Receiving is not approving

Support approved the return before it reached you. You don’t decide whether the money is refunded: you only count.

You open returns from the call or from the Devoluciones (Returns) shortcut on the main screen.

1. Count what you were given

Each line starts at the authorized quantity, not at zero. Usually everything arrives and you don’t touch anything.

• If less arrived, lower the line with Uno menos (One less). The app marks «Falta 1» (“1 missing”).
• You can’t go above the authorized quantity. «De menos sí (anótalo abajo). De más no: soporte aprobó estas cantidades y recibir no es aprobar.» (“Fewer, yes (note it below). More, no: support approved these quantities, and receiving is not approving.”)

If the customer brings more than was authorized, don’t receive it in the app: tell your manager.

2. The photo is required

Take at least one photo of what you were given. «Es lo único que respalda a la tienda si después no cuadra.» (“It’s the only thing that backs up the store if the numbers don’t match later.”)

If you take a photo of the ID card, «Tómala solo si el cliente está de acuerdo.» (“Take it only if the customer agrees.”) After that, only the store manager can see that photo: if you can’t see a teammate’s, that’s normal.

3. If the count is off, write what happened

If you lowered a quantity, the «Qué pasó» (What happened) field is required. One line is enough: «Trajo una sola, la otra dice que la perdió…» (“Brought only one, says they lost the other…”). With a full count, it’s optional.

4. Record the receipt

1. Tap «Registrar la recepción» (Record the receipt).

   «¿Registrar la recepción?» (“Record the receipt?”) tells you how many units you’re about to record. «Queda a tu nombre y con la hora, y no se deshace desde el teléfono.» (“It’s saved under your name with the time, and it can’t be undone from the phone.”)

2. Tap «Sí, registrar» (Yes, record).

   If you’re not sure, Todavía no (Not yet).