Orders don’t ring on my phone
Is your shift on? When it’s off, it never rings. If it is on, check for an amber warning at the top or a red dot on the bell, and make a test call.
I forgot my PIN
Tap ¿Olvidaste tu PIN? (Forgot your PIN?) and sign in with your email. You won’t lose your shift or any work in progress. Step by step.
I forgot my password
Ask your manager to reset it. If you know it and want to change it: Tu perfil › Cambiar mi contraseña (Your profile › Change my password).
What do I enter under «Servidor» (Server)?
The full domain your manager gave you. Just the domain, with nothing after it. You type it once per phone.
A task doesn’t show up
You haven’t been authorized for it. Tell your manager: it’s fixed in the system, not on your phone.
My shift turned off by itself
Your phone went a long time without sending a signal, or the store closed. See the two clocks. Start your shift again and carry on.
I’m on and nothing comes in
There may be no work: «Nada pendiente. Cuando entre un pedido, te suena.» (“Nothing pending. When an order comes in, it’ll ring.”) If you see «Sin conexión: el trabajo nuevo no te llega» (“No connection: new work isn’t reaching you”), find a signal. If you’re on a break, tap Volver ya (Back now).
I’m going to eat. Should I end my shift?
No: take a 5, 10 or 15-minute break. Work you’ve already started stays yours.
Should I sign out at the end of the day?
No. Just end your shift. Signing out removes your account from the phone and asks for your email next time.
I get a message and it won’t let me continue
Read it: the system writes it for you and says what’s missing. The app can’t skip it. If you think it’s a mistake, tell your manager.
The top says «PRUEBAS» (TEST)
You’re on a test server, not in the real store. Tell your manager.
Does it drain my battery?
As little as possible. The screen stays on only while a task is open, and when your shift is off it does nothing. The dark theme uses less.
I lost my phone or got a new one
Tell your manager. On the new phone, install the app and sign in with the server, your email and your password.
None of this? Check Support.