The first time
- Type the server.
It’s the full domain your manager gave you. Just the domain: nothing before it and nothing after it. The field starts empty on purpose.
- Type your email and password.
The ones for your operator account. Your manager gives them to you. Tap the eye to see the password.
- Tap «Entrar» (Sign in).
If your account uses two-step verification, type the 6-digit code sent to your email or your authenticator app.
The server decides where your password goes. Type it yourself, carefully, and only the one your manager gave you. If you see the PRUEBAS (TEST) badge at the top of the app, you’re not in the real store: tell your manager.
If you get a message
| Message | What to do |
|---|---|
| «Correo o contraseña incorrectos.» (“Wrong email or password.”) | Check there’s no space at the end. If it keeps happening, talk to your manager. |
| «Eso no parece un dominio. Escríbelo completo, como tutienda.com.» (“That doesn’t look like a domain. Type the whole thing, like yourstore.com.”) | Type the entire domain, including its ending. |
| «Escribe solo el dominio, sin rutas ni nada detrás.» (“Type only the domain, with no paths or anything after it.”) | Delete whatever comes after the domain. |
| «Sin conexión. Revisa tu internet e intenta de nuevo.» (“No connection. Check your internet and try again.”) | It’s not your password: it’s the signal. Find Wi-Fi or mobile data. |
The server stays saved even if the password fails. You don’t have to type it again.
Create your PIN
- Choose a PIN of 4 to 8 digits.
You use it to unlock the app on this phone.
- Enter it again.
If it doesn’t match, the app says «No coincide. Vuelve a empezar.» (“It doesn’t match. Start over.”)
Your PIN lives only on your phone and never leaves it. Your password belongs to your account. They’re two different things.
Every day
Open the app and it greets you by name. Type your PIN or use your fingerprint. The fingerprint prompt appears on its own when you open the app; if it doesn’t, tap Usar huella (Use fingerprint).
If you get it wrong: «PIN incorrecto. Intenta de nuevo.» (“Wrong PIN. Try again.”) After 10 failed attempts the keypad locks and you have to sign in with your email. Your fingerprint still works.
If you forgot your PIN
- Tap «¿Olvidaste tu PIN?» (Forgot your PIN?).
It shows up below the keypad as soon as you enter a wrong PIN.
- Tap «Entrar con mi correo» (Sign in with my email).
The app tells you: «Vuelve a entrar con tu correo y elige un PIN nuevo. No pierdes tu turno ni tu trabajo a medias.» (“Sign in again with your email and choose a new PIN. You won’t lose your shift or any work in progress.”)
- Sign in with your email and password, and create a new PIN.
The server is already saved.
That button, also on the PIN screen, clears the session from the phone and ends your shift. Use it only if someone else is really going to sign in. For a forgotten PIN, use ¿Olvidaste tu PIN?.
If it asks you to update
Sometimes the app shows «Actualiza Zentrix Work» (“Update Zentrix Work”) and won’t let you continue. Tap Actualizar en Play (Update on Play), install the update and open the app again.
After the PIN you see the permissions (only the first time), and then «Hola» (“Hi”) with your name and «Elige tu tienda» (“Choose your store”).