I forgot my PIN
Tap your name and Olvidé mi PIN (I forgot my PIN). You sign in with your password and create a new one. You need a signal. Step by step.
I forgot my password
Talk to the security administrator. The password can’t be changed from the app. More.
My name isn’t on «Toca tu nombre» (“Tap your name”)
Tap Otro usuario (Another user) and sign in with your email and password. Only the last 4 people who signed in on this phone are shown.
The keypad says «Espera hasta…» (“Wait until…”)
You got the PIN wrong five times in a row. Wait until the time shown, or tap Olvidé mi PIN (I forgot my PIN). How it works.
It locked by itself
A few minutes went by without anyone touching it, or the screen turned off. Tap your name, enter your PIN and you pick up where you left off. You’re still on duty.
I’m going home. What do I do?
Go off duty: Más › Encendido › Apagarme (More › On duty › Go off duty). Don’t sign out of the phone: that deletes your name. Going off duty.
A coworker needs the phone for a moment
Más › Bloquear (More › Lock). You stay on duty and they sign in with their PIN. Locking.
The truck has too much or too little liquor
That’s a critical difference. Call the supervisor before letting it leave. The app doesn’t hold the truck: you call, note who authorized it and sign. Differences.
Can I tap «Llenar» (“Fill in”) and sign?
You can, but the record is marked Con salvedad (With a caveat): it says you signed for products without checking them. Scan what you can. Products.
I tap a truck and it says someone else is checking it
Another guard started it. Only they can finish it. If they’ve left, tell the supervisor.
I signed and made a mistake
A signed record can’t be edited. Tell the supervisor: the correction is made in Odoo.
A truck arrived that isn’t on the list
In Llegan (Arriving), tap Otro camión (Another truck). Call the supervisor before letting it in. More.
There’s no signal
Keep working. What you sign gets a ✓ and is sent automatically. You do need a signal to start a new truck. Working without a signal.
Por enviar (Waiting to send) says «Odoo no aceptó este registro» (“Odoo didn’t accept this entry”)
Read the message that comes with it: Odoo writes it. If you don’t know what to do, call the supervisor. More.
I tap call and it says there’s no phone number
Find the person in person and tell the administrator the number is missing. Also check Más › Teléfonos (More › Phones).
I don’t see Llave (Key) or Novedad (Incident) in Registrar (Register)
Your site doesn’t have them turned on. The administrator decides that in Odoo, not the phone.
I don’t understand what a screen is asking
Tap that screen’s Escuchar (Listen) button: the app tells you out loud. To have it speak all the time, use Más › Hablar siempre (More › Always speak).
It says «Teléfono bloqueado» (“Phone blocked”)
Odoo revoked the phone. It can’t be used until the supervisor sets it up again. Whatever wasn’t sent isn’t deleted. More.
Does the app know where I am?
No. It only uses the camera, for photos and codes. It doesn’t ask for your location.
None of these? See Support.