Signing in

Your first time on this phone

There’s no code to set up the phone: you sign in with your account, like in any company app. Your account is created by the security administrator.

1. Connect to the gate’s Wi-Fi.

   The first time on a phone you need a connection.

2. Enter your email.

   The app opens on «Tu correo» (“Your email”). It’s the email of your account in the company’s system, the one the security administrator gave you. If other guards already use the phone, first tap Otro usuario (Another user).

3. Check the server, below the email, and tap «Seguir» (Continue).

   It’s already filled in. Read The server before changing it.

4. Enter your password and tap «Entrar» (Sign in).

   Ver (Show) lets you see what you typed. The password is only asked for this once on this phone.

5. If you work at several sites, choose where you are today.

   The app asks «¿Dónde estás hoy?» (“Where are you today?”): tap your site. If you have only one, it doesn’t ask. See Your site.

6. Create your PIN: six digits.

   The screen says «Crea tu PIN» (“Create your PIN”) and then «Repite tu PIN» (“Repeat your PIN”). You use that PIN to sign in and also to sign records.

If the PIN isn’t accepted, the app tells you why in two words:

• «Muy fácil» (“Too easy”): don’t use consecutive digits (123456) or the same digit repeated (000000).
• «No son iguales» (“They don’t match”): the second one doesn’t match the first. Enter it again.

The server

Below the email you see your company’s server: the domain of its Odoo, with nothing before or after it. It comes filled in and you almost never need to touch it.

1. Tap the server.

   «Servidor» (“Server”) opens: «El Odoo de la empresa. Solo el dominio.» (“The company’s Odoo. Just the domain.”)

2. Enter the domain the security administrator gave you.

   Just the domain, in full.

3. Tap «Probar y guardar» (Test and save).

   The app checks that the server answers as Zentrix Check before saving it. If not: «No contesta. Revisa la dirección y la conexión.» (“No answer. Check the address and the connection.”) or «Ese servidor no responde como Zentrix Check. Revisa la dirección.» (“That server doesn’t answer as Zentrix Check. Check the address.”)

Your site

Your site comes from your profile in the company’s system: the security administrator assigns you one or more. When you sign in, the phone is registered to that site. You can only sign in at the sites assigned to you.

If you have several, the app remembers the last one and asks «¿Dónde estás hoy?» (“Where are you today?”). To change sites you have to be off duty: «Apágate antes de cambiar de sede.» (“Go off duty before changing sites.”)

If you see a message

Every day

1. On «Toca tu nombre» (“Tap your name”), tap your name.

   It shows the last people who signed in on this phone, with their initials.

2. Enter your PIN.

   If you were left on duty, the app reminds you: «Sigues encendido desde las …» (“You’ve been on duty since …”) and you go straight to Hoy (Today). If not, it asks «¿Empiezas a trabajar?» (“Starting work?”). See Going on and off duty.

Tapped the wrong name? Tap No soy yo (Not me), above the keypad.

Several guards, one phone

The phone keeps up to 8 profiles and shows the 4 most recent. If your name isn’t there, tap Otro usuario (Another user) and sign in with your email and password, like the first time.

Everyone signs with their own PIN. Whatever you sign is recorded under your name, even though the phone is shared.

If you get your PIN wrong

• Each mistake: «PIN incorrecto» (“Incorrect PIN”) and the dots shake.
• Five mistakes in a row: the keypad makes you wait. A clock appears with «Espera hasta …» (“Wait until …”). The wait gets longer: 5, 15 and 60 minutes.
• Before the last attempt: «PIN incorrecto. Si fallas otra vez, tendrás que entrar con tu contraseña.» (“Incorrect PIN. If you get it wrong again, you’ll have to sign in with your password.”)
• Ten mistakes in total: «Borramos tu acceso en este teléfono por seguridad. Entra con tu correo y tu contraseña.» (“For security, we removed your access on this phone. Sign in with your email and password.”) Your name is removed from the phone. Nothing happens to anyone else.

If you forgot your PIN

1. Tap your name and then «Olvidé mi PIN» (I forgot my PIN).

   It’s above the keypad.

2. Enter your password.

   You need a connection.

3. Create a new PIN.

   Six digits, twice.

If you forgot your password

Tap Olvidé mi contraseña (I forgot my password). The app says: «Pide al administrador de Seguridad una temporal.» (“Ask the security administrator for a temporary one.”) Talk to them: the password can’t be changed from the phone.

When it locks by itself

If nobody touches the phone for a few minutes, or the screen turns off, the app locks. When you come back you see «Se bloqueó por seguridad. Tu trabajo sigue donde lo dejaste.» (“Locked for security. Your work is right where you left it.”) Enter your PIN and you’re back on the same screen. The site sets how many minutes.

Making a call from the app doesn’t lock the phone. But if the call lasts longer than those minutes, it asks for your PIN when you come back.

Sometimes the app asks for more: «Por seguridad, entra otra vez con tu correo y tu contraseña.» (“For security, sign in again with your email and password.”) Your session expired. Sign in with your password and create your PIN.

Signing out of this phone

Only do this if you’re no longer going to work at this gate. To go home, just go off duty.

1. Tap «Más» (More) and then «Acerca de» (About).

   At the bottom is the Salir de este teléfono (Sign out of this phone) link.

2. Read «¿Salir del teléfono?» (“Sign out of the phone?”).

   It says «Vuelves con contraseña» (“You’ll come back with your password”) and, if you have anything half-finished, how many checks or entries will be deleted.

3. Tap «Sí, salir» (Yes, sign out).

   The app takes you off duty, sends whatever it can («Saliendo…», “Signing out…”) and removes your name from the phone. At the end: «Saliste de este teléfono.» (“You signed out of this phone.”)

If it asks you to update

When there’s a new version, the app lets you know: «Hay una versión nueva de Zentrix Check. Se descarga mientras trabajas.» (“There’s a new version of Zentrix Check. It downloads while you work.”) Tap Actualizar (Update) and keep working. When it says «La actualización está lista» (“The update is ready”), tap Instalar y reiniciar (Install and restart): the app closes for a few seconds and comes back on its own.

If the update is mandatory, you see «Actualiza Zentrix Check» (“Update Zentrix Check”) and it won’t let you continue: «Sin actualizar no puedes seguir trabajando.» (“You can’t keep working without updating.”) Tap Actualizar en Play (Update on Play). If Google Play doesn’t open, search the store for Zentrix Check.

If it says «Teléfono bloqueado» (“Phone blocked”)

Odoo revoked the phone or no longer recognizes it: «Este teléfono fue retirado de Zentrix Check.» (“This phone was removed from Zentrix Check.”) or «Odoo ya no reconoce este teléfono.» (“Odoo no longer recognizes this phone.”) It happens, for example, when the administrator blocks a lost phone. It can’t be used until the supervisor checks it. Call them.

If there are entries not yet sent, the screen says so and they aren’t deleted. Preparar de nuevo (Set up again) is for the supervisor only: it sets aside whatever wasn’t sent and takes the phone back to the sign-in screen, to sign in again with email and password.